MEDICAL COLLECTIONS REPRESENTATIVE/FULL TIME
Position requires sitting for an extended period of time with occasional stretching, reaching, walking and stooping, pushing and/or pulling. The candidate must be able to type for extended periods of time. Candidates must be able to hear and speak with others both in-person and on the phone.
Education Required
• High School Diploma or equivalent
• A minimum of two years of medical/patient collections in the healthcare industry
Qualifications
•Must have excellent customer service skills and be comfortable handling an extremely high volume of calls and
voicemail.
Knowledge of Fair Debt Collection Practices Act, medical billing, ICD-10, and HIPAA compliance
• Must be detail-oriented, with strong organizational, time-management, and interpersonal skills
• Ability to set and achieve monthly goals
• Demonstrate excellent reading, verbal and written communication skills, organizational skills, negotiation, and data entry skills
• Have strong analytical and problem solving skills and use good judgment in relation to the handling of delinquent accounts
• Mathematical ability necessary in calculating payment plans and past due amounts
• Must be self-motivated with strong decision making and problem solving abilities
• Ability to work jointly with supervisor, employees, etc.
• Must adhere to regular and predictable attendance
• Bilingual is a plus (English & Spanish)
Computer Skills Required
• Proficient computer skills including Microsoft Word, Excel & Outlook
• Ability to navigate the internet with ease
• Ability to use telephone equipment, including headset or handset
• Experience with Medical Billing & Collections Software systems, insurance websites, etc.
Salary
based on experience
Responsibilities
• Preventing losses by monitoring patient account balances
• Collecting on delinquent accounts by locating and contacting patient, establishing repayment terms and taking credit card payments as necessary
• Making high volume of outbound phone calls on outstanding balances
• Service and Collection responsibilities
• Closing out claims efficiently and in a timely manner
• Minimizing losses by referring non-collectable accounts to supervisor
• Maintaining strict confidentiality; adhering to HIPAA guidelines/regulations
• Maintaining accuracy in data entry of patient & payment information
• Learning and understanding collections & medical software programs and specifically noting, billing and modifying patient accounts
• Maintaining a pleasant and professional cooperative attitude with co-workers, departments, clients & patients
• Meeting daily goals and targets as set by Collections supervisor
